COVID-19 Support

Support available in Kempley

If you need prescriptions collected from Newent Doctors or Day Lewis Pharmacy (Newent) please contact Arin on or 07484619582. The service is available to anyone in the parish; you do not need to be shielded or self-isolating. If you would like to opt in to this service please download and complete the delivery service form and return it to The Croft, Kempley. Your data will be held in hard copy only and destroyed when the service is no longer required. 

Denise Baker can collect prescriptions from Boots in Ledbury for those isolating. Please contact her directly on 01531 890132 / 07969 890770 to make use of this service.

Email your order to with KEMPLEY GROUP in the subject line by midday on Thursday for delivery on Friday. Please include your name, full address and post code, contact number, Co-op membership number (if applicable), and whether you would like substitutions or not. No attachments as the Co-op staff can’t open them. Co-op will call you on the Friday morning to take payment over the phone.

Denise Baker (3 Queenswood) works at Spar Ledbury and has generously offered to help deliver food and supplies from Spar to villagers who have isolated. Here’s how to use this service:

  • Orders should be rung through to The Spar Ledbury (Tel 01531 634017)
  • Payment should be made by credit card over the phone
  • Confirmation of name and address must be given along with a request for Denise Baker to collect and deliver the groceries.
  • Denise will then arrange delivery when she finishes work.

Forest Bakehouse has agreed to do weekly bulk orders for Kempley on Wednesdays (for collection by Robin) and Fridays (for collection by Rachel). 

How it works
Place orders by phone/email
– on Friday/Saturday for Wednesday collection 
– on Tuesday/Wednesday for Friday collection 
Payment by BACS or credit card, direct with Forest Bakehouse

When ordering just tell the bakery it is for the KEMPLEY BULK ORDER – Collection Wednesday/Friday (whichever is applicable). Once you have placed your order please let either Robin ( or Rachel ( have a copy so they can deliver it to you.

Windcross Dairies (07719 493628) – milk in glass bottles
LDA Meat Hampers (Ledbury) – Free delivery of meat hampers ranging from £25 – £40. To order email / or call 01531 634382 / 632496 / 633896
Andy Creese Butchers (01531 820209) – taking telephone orders, free delivery for orders of £25 or more. Meat and vegetable boxes. 
Little Marcle Farm Shop (07970 296153) – fresh organic veg, order by phone or online for delivery on Wednesdays
Newent Friday Market ( – order Monday for delivery Friday. Visit their FB page for further details. To order call 07814163361 or 07834493958. Payment over the phone or BACS. 
Forest Bakehouse – place orders via or call Tues to Fri on 01452830435. Payment over the phone or contactless.  
Stephen Bull  (07768 780543 | – delivery possible depending on distance. Large tarts £28, medium £20.
Hillbrooks Ice Cream (01989 780745) – call ahead to order. Cash only or BACS before collection.  
Kilcot Pig Sausages available from Gorsley Community Shop.
Sandford Farm Eggs available from Gorsley Community Shop or Castrees Nursery, Bromsash
Bentleys Fruit Farm Shop – full range of juices available. 

Key Links / Information

Since March 2020 Guideposts has been supporting people through the Covid-19 pandemic by providing a helpline service for those struggling with stress, uncertainty and practical difficulties. Their popular ‘Stay Connected’ web pages have provided 100s of ideas of ways to stay socially connected and active from home. They are continuing in this work, adapting to the practical and emotional needs that people have at the moment.  

The Guideposts Information Service (GIS) is a free emotional support,  information and signposting service, for people struggling with mental health issues, who need support in a crisis or are experiencing social isolation. 

The GIS helpline is primarily a preventative service and aims to support people before they reach the point of crisis. They provide confidential, non-judgemental and empathic emotional support, so people can gain better control of their own lives and wellbeing. 

The service is ideal for:

  • People who need support during a crisis
  • People who are experiencing stress, anxiety and low mood. 
  • Carers who are experiencing more pressures at the moment and lacking their usual sources of support
  • People who are vulnerable and socially isolated

 The GIS is supporting people to manage the current situation by:

  •  Offering a chance to talk to someone
  • Providing structured goal oriented support over a period of time
  • Finding techniques for coping with uncertainty, anxiety and low mood
  • Helping people identify solutions to their problems
  • Exploring opportunities for socialising and peer support online, or local in-person groups where possible
  • Talking through decisions about how to access further support including health and social care
  • Signposting to sources of financial and employment support.

People can access the service by calling 0800 048 7035. Lines are open Monday to Friday, 9:00am-5:00pm, and calls to this number are free.  

Alternatively, they offer support by email at, or via webchat at  You can also make a referral to the service through their online form  

Should you have any questions or need further information please do not hesitate to ask by contacting the service directly.

Guideposts Information Service
Helpline: 0800 048 7035 (Monday to Friday 9.00-5.00)

The OOH service is still based at The Dilke (evenings and weekends) – the team based there will do a combination of telephone and face to face consultations. The Home Visiting service is Countywide – the car base is Highnam but they are dispatched to patients as required.

The service is provided by Practice Plus Group (essentially this is a rebranded CareUK).

The hours covered by the Out of Hours Service are:-

Weekday evenings 6.30-11pm

Saturday 10am-9pm

Sunday 10am-9pm

Access is via 111 (or referral from MIIU). No direct booking by 111 (due to covid and National ‘total triage’). Gloucestershire clinician (GP or nurse) calls the cases back from the 111 list and either treats remotely or books to the OOH clinic as appropriate.

Outside of the hours above the main hub at Gloucester is 24/7 over weekend (and home visiting is 24/7 and triage clinicians are 24/7).

Please remember that, unless it is an emergency, 111 should be your first port of call when your surgery is closed.